Shipping & Returns
We want you to love your purchases as much as we love curating products for you. Our shipping options allow you to choose when your package arrives. We also understand sometimes an item may not work for you. To ensure your complete satisfaction, we readily accept returns and exchanges. Our Guest Services team is available to answer any questions you may have at 1-844-70-ARULA or Guest Services is available Monday-Friday, 9am-9pm EST and Saturday/Sunday 9am-6pm EST.
Shipping is a flat rate based on when you would like your package to arrive. You choose the method of shipping at check out:
Estimated Arrival/Cost
Estimated ArrivalCost
Standard 3-8 business days $9.95
UPS Express 2 business days $19.95
UPS Priority 1 business day $24.95
All shipping is based on business days and does not include weekends or holidays. Orders placed after 2:00pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.
For shipment to a PO Box, please choose Standard. UPS cannot deliver to PO Boxes, so Express and Priority require a street address.
We can ship to the United States and Canada, as well as to US military APO boxes. Canadian shipments will require the purchaser to pay any import duties or fees associated with the shipment. APO addresses must be sent via Standard as only the USPS can deliver to military mailboxes.

Perfumes containing alcohol may not be shipped internationally or mailed domestically using air transportation. Orders including perfume(s) and requesting air delivery (Express, Priority) will be downgraded or split shipped (with non-perfume products shipping air). We cannot ship perfume items in Canadian orders and will process item refunds as needed. We apologize for any inconvenience this may cause. cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather or carrier service interruptions).
We want you to love your purchase as much as we love curating products for you. If you don’t love your order, we will make it right with a return or exchange. There is no time limit on returns/exchanges. We ask that you provide us with a proof of purchase, but if you do not have this information, we can help you find it via Guest Services
To return or exchange an item in-store: Simply bring the item to any store.
To return an item via shipping: If the item was purchased online, request a return label here or through your Arula account under Purchase History. If the item was purchased in-store or through Instagram/Facebook, request a return label using
Or, you can choose to ship the item with the carrier of your choice.

If you opt to use your own return label, please mail to: Arula, Attn: Returns, 235 Partnership Parkway Maryville, TN 37801.
To exchange an item via shipping: Go through the return process outlined above but include a note in your package of what you want to exchange it for. If we have the desired item in stock, it will be exchanged, but if it is sold out you will receive a refund. There is no fee for exchanges. 

Please note, there is a $8.95 return shipping fee charged for use of a shipping label provided by Arula. The cost of return shipping will be deducted from the refund price for mailed returns using our return label. Even exchanges will not incur the return shipping fee.